Payment Policy
1. Accepted Payment Methods
Available payment methods will be displayed during checkout.
Depending on availability and eligibility, payment options may include online payment methods and Cash on Delivery (COD).
Customers should select an available payment method during checkout and provide accurate information where required.
2. Payment Currency
Product prices and applicable charges are displayed in the currency shown on petmona.shop and during checkout.
Any applicable shipping charges, taxes, fees, or other costs will be displayed or communicated before an order is finalized where applicable.
3. Online Payments
Where online payment methods are available, payments may be processed through third-party payment service providers.
PETMONA does not ask customers to send complete payment-card numbers, PINs, passwords, or other sensitive financial credentials through email or ordinary customer-support messages.
4. Cash on Delivery
Where Cash on Delivery (COD) is available for an eligible order:
- Payment is generally collected at delivery.
- Customers must provide accurate contact and delivery information.
- Order verification may be required before dispatch.
- Customers should ensure someone is available to receive the order and make the required payment.
- Repeated refusal of confirmed COD orders may affect eligibility for future COD orders.
Availability of COD may depend on the order, destination, delivery provider, or other operational requirements.
5. Order Verification
PETMONA may contact a customer to verify an order before processing or dispatch where reasonably necessary.
Orders containing incomplete, incorrect, suspicious, or unverifiable information may be held or cancelled.
6. Pricing Errors
We make reasonable efforts to display accurate prices.
If an obvious pricing or technical error affects an order, PETMONA may contact the customer and, where appropriate, correct or cancel the affected order.
7. Refunds
Approved refunds are handled according to our Return & Refund Policy.
Where a refund is approved, the available refund method may depend on how the original order was paid.
Approved refunds are generally processed within 5–10 business days after approval, although additional processing time may depend on the payment provider, financial institution, or refund method.
8. Payment Security
We use our ecommerce platform and applicable service providers to facilitate transactions.
No method of online transmission or electronic processing can be guaranteed to be completely secure.
9. Contact Us
For payment or order-related questions:
Business Name: PETMONA
Phone: +1 917 974 7269
Email: support@petmona.shop
Customer Support: Monday–Friday, 9:00 AM–5:00 PM CT
Website: petmona.shop